Question 1

01What do I need to register on tbaje?

Accepted Answer

To register, you will need: An active Bangladeshi mobile number, your full name, and date of birth. Providing an email address is optional. All information must be accurate and truthful — it will be required for identity verification later. An active Bangladeshi mobile number (starting with 01) Full name (as it appears on your National ID) Date of birth (to verify you are 18+) Strong Password Was this answer helpful? Yes No

Question 2

02Can two accounts be opened on the same mobile number?

Accepted Answer

No, a single mobile number can only be used for one A tbaje account You may open one. Any attempt to create multiple accounts will result in all accounts being permanently closed and all balances may be forfeited.Was this answer helpful? Yes No

Question 3

03Why am I not receiving the OTP after registering?

Accepted Answer

OTPs typically arrive within 30 seconds to 2 minutes. If you haven't received one, please check the following: Check whether your mobile has an active network connection Whether the mobile number you entered is correct Make sure SMS isn't blocked If it still doesn't arrive, Help Center contact us.Was this answer helpful? Yes No

Question 4

04How do I recover my account if I forget my password?

Accepted Answer

on the Login page Click the "Forgot Password?" link. Enter your registered mobile number and a reset code will be sent to you. Use that code to set a new password.Was this answer helpful? Yes No

Question 5

05Can I update my account information?

Accepted Answer

Once KYC verification is complete, your name and date of birth cannot be changed. However, your email address, physical address, and payment details can be updated. For any changes, Help Center contact us.Was this answer helpful? Yes No

Question 6

06Why has my account been suspended?

Accepted Answer

Your account may be suspended for reasons such as: attempting to create multiple accounts, providing false information, suspicious transactions, or violating our terms. For more details, Support contact us.Was this answer helpful? Yes No

Question 7

01What deposit methods are available?

Accepted Answer

tbaje currently supports the following deposit methods: bKash — instant, minimum ৳100 Nagad — instant, minimum ৳100 Rocket — Instant, minimum ৳200 Bank Transfer — 1–2 business days Tip: Deposits via bKash or Nagad are credited to your balance instantly.

Question 8

02What are the minimum and maximum deposit limits?

Accepted Answer

Minimum Deposit ৳100 (bKash/Nagad) and ৳200 (Rocket). Maximum daily deposit ৳5,00,000 and above. Higher limits apply for VIP members.Was this answer helpful? Yes No

Question 9

03How long do withdrawals take?

Accepted Answer

Withdrawals to bKash and Nagad are typically processed within 5 minutes to 1 hour to complete. Bank transfers take 1–2 business days. Withdrawals may be held if KYC verification is not complete.Was this answer helpful? Yes No

Question 10

04Are there any fees on withdrawals?

Accepted Answer

tbaje does not charge any withdrawal fees. However, your mobile banking provider (such as bKash or Nagad) may apply a service charge in accordance with their own policies.Was this answer helpful? Yes No

Question 11

05I made a deposit, but why hasn't my balance been updated?

Accepted Answer

Wait 5–10 minutes first. If it still hasn't shown up: with your transaction ID, Support contact us. Most issues are resolved within 30 minutes.Was this answer helpful? Yes No

Question 12

01How do I claim the welcome bonus?

Accepted Answer

Registration completed and you make your first deposit, it will be applied automatically 100% Welcome Bonus will be credited to your account. You can receive a bonus of up to ৳5,000. No separate code is required.Was this answer helpful? Yes No

Question 13

02What are the wagering requirements for bonuses?

Accepted Answer

The wagering requirement for the Welcome Bonus is 10x in bets. For example, if you receive a ৳1,000 bonus, you'll need to place ৳10,000 in bets. For full details, In the Terms & Conditions See details.Was this answer helpful? Yes No

Question 14

03How do I claim the Daily Login Bonus?

Accepted Answer

every day on tbaje Log In you will automatically receive a daily bonus. Log in for 7 consecutive days to earn a weekly bonus. The bonus amount depends on your account level.Was this answer helpful? Yes No

Question 15

04How does the referral bonus work?

Accepted Answer

Share your referral code with a friend. Once your friend Registration and make your first deposit, you'll ৳300 referral bonus. Your friend will also receive a special welcome offer.Was this answer helpful? Yes No

Question 16

05Can I withdraw a bonus directly?

Accepted Answer

No, bonuses cannot be withdrawn directly. Winnings derived from a bonus may be withdrawn once the specified wagering requirements have been met. However, your own deposited funds can be withdrawn at any time.Was this answer helpful? Yes No

Question 17

01What is the minimum bet amount?

Accepted Answer

The minimum bet on tbaje is ৳10 onwards. Maximum single bet limits vary by sport and market. For Live Betting, the minimum bet is ৳20।Was this answer helpful? Yes No

Question 18

02Can I cancel a bet after placing it?

Accepted Answer

Once a bet is confirmed, it generally cannot be cancelled. However, in certain specific markets, Cash-Out is available — allowing you to cash out a portion of your stake before the match ends.Was this answer helpful? Yes No

Question 19

03What happens to my bet if a match is cancelled?

Accepted Answer

If a match is completely cancelled, your stake will be refunded in full. If a match is only partially completed, different rules may apply. For more details, In the Terms & Conditions See details.Was this answer helpful? Yes No

Question 20

04How are odds calculated?

Accepted Answer

tbaje uses decimal odds. Winnings = Stake × Odds. For example, a ৳100 bet at odds of 2.5 returns ৳250 if you win. On the Match Odds page View details.Was this answer helpful? Yes No

Question 21

05How does Live Betting work?

Accepted Answer

Live Betting lets you place bets in real time while a match is in progress. Odds are updated moment to moment. on the Sports Betting page Go and click on the "Live" tab.Was this answer helpful? Yes No

Question 22

01Does tbaje keep my information secure?

Accepted Answer

Yes. tbaje uses SSL encryption to keep all your data secure. Your personal and financial information is never shared with third parties. For more details, see our Privacy Policy See details.Was this answer helpful? Yes No

Question 23

02What should I do if I notice something suspicious on my account?

Accepted Answer

Change your password immediately and Support Please let us know. Our security team monitors accounts around the clock and will alert you if any suspicious activity is detected.Was this answer helpful? Yes No

Question 24

03What is KYC verification and why is it required?

Accepted Answer

KYC (Know Your Customer) is an identity verification process completed by submitting a photo of your National ID card or passport. Without KYC, large withdrawals will not be permitted. It is also essential for keeping your account secure.Was this answer helpful? Yes No

Question 25

01How do I contact tbaje Support?

Accepted Answer

Ways to reach us: Live Chat: At the bottom-right corner of the website Email: support@tbaje.click Help Centre: help-center Our Bengali-speaking team is active 24/7.Was this answer helpful? Yes No

Question 26

02What is the support response time?

Accepted Answer

Live chat typically 1–5 minutes response time. Emails are answered within 2–4 hours. For urgent matters, Live Chat is the fastest option.Was this answer helpful? Yes No

Question 27

03Where can I get help with responsible gaming?

Accepted Answer

our Responsible Gambling page You'll find options for setting betting limits, self-exclusion, and access to support resources. If you're struggling, reach out — we're here to help, not to judge.Was this answer helpful? Yes No

Tbaje FAQ — All Your Questions, One Place

No results found

Account & Registration

Deposits & Withdrawals

Bonuses & Promotions

Betting Rules

Security & Privacy

Support & Contact

Why is tbaje so easy to use?

Fully in Bengali

Quick Resolution

Smart Search

Mobile-Friendly

24/7 Support

Verified Answers

Still can't find an answer?

Live Chat

Email Support

Help Centre

Responsible Gaming

Got your questions sorted? Time to get started!